31097 IT Operations Management6cp; 3hpw (1.5hr lecture, 1.5hr tutorial).
Requisite(s): ((31270 Networking Essentials OR 31268 Web Systems OR 41092 Network Fundamentals) AND 31266 Introduction to Information Systems)
This subject allows students to develop the knowledge and skills required for effective management of hardware, software and human resources within an information systems organisation. Major topics are resource acquisition, developing software, workplace environment, recruitment and training policies, hardware and software security, operations management and service level agreements, ITIL and cloud computing.
Autumn session, City campus
Detailed subject description.