University of Technology Sydney

31097 IT Operations Management

Warning: The information on this page is indicative. The subject outline for a particular session, location and mode of offering is the authoritative source of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.

Subject handbook information prior to 2025 is available in the Archives.

UTS: Information Technology: Computer Science
Credit points: 6 cp

Subject level:

Undergraduate

Result type: Grade and marks

Requisite(s): ((31270 Networking Essentials OR 31268 Web Systems OR 41092 Network Fundamentals) AND 31266 Introduction to Information Systems)

Description

This subject allows students to develop the knowledge and skills required for effective management of hardware, software and human resources within an information systems organisation. Major topics are resource acquisition, developing software, workplace environment, recruitment and training policies, hardware and software security, operations management and service level agreements, ITIL and cloud computing.

Subject learning objectives (SLOs)

Upon successful completion of this subject students should be able to:

1. Identify with the scope and challenges of the role of an IT Manager. (B.1)
2. Analyse the responsibilities, structures and functional areas of the IT Department. (D.1)
3. Produce competency portfolios and service level agreements in an IT department. (C.1)
4. Suggest commercially viable solutions to typical challenges in an IT department. (D.1)

Course intended learning outcomes (CILOs)

This subject also contributes specifically to the development of the following Course Intended Learning Outcomes (CILOs):

  • Socially Responsible: FEIT graduates identify, engage, interpret and analyse stakeholder needs and cultural perspectives, establish priorities and goals, and identify constraints, uncertainties and risks (social, ethical, cultural, legislative, environmental, economics etc.) to define the system requirements. (B.1)
  • Design Oriented: FEIT graduates apply problem solving, design and decision-making methodologies to develop components, systems and processes to meet specified requirements. (C.1)
  • Technically Proficient: FEIT graduates apply abstraction, mathematics and discipline fundamentals, software, tools and techniques to evaluate, implement and operate systems. (D.1)

Teaching and learning strategies

There will be one-and-a-half hours of lectures each week. Tutorials (one-and-a-half hours per week) will cover all objectives and will include case studies, discussion and exercises.

Content (topics)

  1. The Management Role
  2. Staff, Recruitment, Consultants
  3. Corporate Governance, SLAs, outsourcing
  4. Vendors
  5. Customer Service
  6. Capacity, Configuration, Storage & Network Management
  7. Assets, Facilities Management & Security Management
  8. Disaster Recovery
  9. Planning for the Future
  10. Structuring the IT Department
  11. ITIL and Cloud Computing

Assessment

Assessment task 1: Business Proposal

Intent:

Comprehensively argue a business case for IT investment.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1 and 3

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

B.1 and C.1

Type: Report
Groupwork: Individual
Weight: 35%
Length:

Approximately 3000 words

Assessment task 2: Management Report

Intent:

Raise awareness to senior management level about possible impacts of IT issues on overall company performance in view of mitigating those issues.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1 and 4

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

B.1 and D.1

Type: Report
Groupwork: Individual
Weight: 35%
Length:

Approximately 3000 words

Assessment task 3: Case Study Portfolio

Intent:

Assess the scope and impact of an IT departments challenges in a wider commercial context.
Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1, 2, 3 and 4

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

B.1, C.1 and D.1

Type: Portfolio
Groupwork: Group, group assessed
Weight: 30%

Minimum requirements

In order to pass the subject, a student must achieve an overall mark of 50% or more.

Recommended texts

See Canvas.