96009 Professional Services 3
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Subject handbook information prior to 2025 is available in the Archives.
Credit points: 6 cp
Result type: Grade and marks
Requisite(s): (96005 Professional Services 2 AND 96006 Integrated Therapeutics 1 AND 96007 Drug Disposition AND (96008 Evidence-based Practice OR 96858 Evidence-based Primary Health Care) AND 96024 Clinical Practice 2)
These requisites may not apply to students in certain courses.
There are course requisites for this subject. See access conditions.
Description
An increasing role for pharmacists in optimising clinical outcomes is to help patients and prescribers in the selection and use of medications and devices. Medication management reviews, particularly for patients who have multiple chronic pathologies, are an expanding part of pharmacy practice. This subject deals with management services such as the Medicines Utilisation Review, Home Medication Reviews, and Residential Medication Management Reviews carried out in Australian and international contexts. This subject also explores the role of pharmacists in hospital, residential care and community settings. It builds on earlier work dealing with communication and behavioural models, and analysing and applying strategies for in-depth communication with patients, carers and prescribers. Aspects such as the technology used, legislation, adherence, ethics, pharmaceutical science, patient safety, pathology, clinical aspects and competency standards are addressed in the context of pharmacy service delivery.
Subject learning objectives (SLOs)
| 01. | Obtain relevant medical and medication information from patients and carers |
|---|---|
| 02. | Use effective verbal and non-verbal communication, demonstrating empathy and tact in interactions with healthcare professionals and patients |
| 03. | Communicate complex health-related information in a manner appropriate to the target audience |
| 05. | Communicate with patients and other HCPs in a non-judgmental, non-discriminatory and respectful manner. |
| 10. | Employ an evidence-based approach to patient care and clinical practice |
| 14. | Develop proficiency in collaborative learning by actively engaging with peers, contributing effectively to group discussions and activities, providing constructive feedback, and applying conflict resolution strategies within team learning environments. |
| 16. | Work within own area of expertise and refer appropriately. |
| 21. | Determine important sources of medication errors in various practice settings, and evaluate and implement effective strategies to mitigate them |
| 22. | Identify important determinants of health for individual patients |
| 24. | Address key influences on a patient's health behaviour |
| 26. | Integrate relevant knowledge from the sciences and therapeutics to deliver clinically-oriented professional services |
| 29. | Identify appropriate clinical tests and interpret the results |
| 30. | Develop a comprehensive understanding of illness and disease presentation in individuals and groups, recognising specific clinical signs and symptoms for differential diagnosis and variations based on patient characteristics |
| 31. | Integrate relevant patient, drug, disease and system factors in the selection and management of appropriate therapy for patients |
| 32. | Apply a systematic process of inquiry, problem-solving, decision making, and prioritisation to understand and manage a patient's health problem(s) |
| 33. | Develop a plan to monitor patient outcomes |
| 36. | Integrate the principles of pharmacology, including pharmacokinetics, pharmacogenetics and pharmacodynamics, to optimise medication management |
| 39. | Determine the most suitable dosage form, delivery device and route of administration for an individual patient |
| 41. | Conduct required pharmaceutical calculations |
Course intended learning outcomes (CILOs)
The learning outcomes for this subject are as follows:
- Analyse and synthesise knowledge of health science concepts and theory, and apply skills of scientific research and clinical reasoning to support decision-making in pharmacy practice. (01.03)
- Demonstrate safe and competent operational, interpersonal and clinical skills for the benefit and care of patients and the wider community. (02.01)
- Engage in team undertakings adopting a range of roles in diverse teams, building cohesion and maximising team contributions. (02.04)
- Demonstrate sound ethical, compassionate and respectful patient-focused care, taking responsibility for personal health and wellbeing. (02.05)
- Capably communicate to patients, their families, carers and members of the healthcare team; contribute to wider health education and promotion, choosing and adapting communication modes to address cultural and linguistic diversity. (02.06)
- Represent pharmacy perspectives in multidisciplinary environments, and optimise patient outcomes through self-awareness and acknowledgement of the contributions of other healthcare disciplines. (02.08)
- Acquire specialised knowledge and skills to inform professional cultural capability to work effectively with and for, Indigenous Australians across the pharmacy profession. (04.09)
Contribution to the development of graduate attributes
Professional Services 3 builds on students’ Pharmacy skills, addressing in particular these UTS:Pharmacy Graduate Attributes: Professional expertise, Lifelong learning, Analysis and problem-solving, and Communication.
Teaching and learning strategies
This subject is predominantly delivered through a problem-based approach, with self-learning tasks provided to students on a weekly basis. Lectures provide relevant knowledge and theoretical underpinnings.
Content (topics)
Using authentic case-based examples, this Subject deals with the current and future contribution of medication review in health care, the different types of medication review, and the communication methods required to document medication reviews to patients and other health professionals.
Assessment
Assessment task 1: Group and class participation and contribution
| Intent: | This assessment item is an opportunity for students to demonstrate their contribution to class activities as an individual and as a team member |
|---|---|
| Objective(s): | This task is aligned with the following subject learning objectives: 01, 02, 03, 05, 10, 14, 16, 21, 22, 24, 26, 29, 30, 31, 32, 33, 36, 39 and 41 This task is aligned with the following course learning outcomes: 01.03, 02.01, 02.04, 02.05, 02.06, 02.08 and 04.09 |
| Groupwork: | Individual |
| Weight: | 10% |
| Criteria: | Grading criteria provided via Canvas. |
Assessment task 2: Mid-semester patient interview task
| Intent: | This assessment task focuses on students’ oral interviewing skills, a key component of the medication review process. |
|---|---|
| Objective(s): | This task is aligned with the following subject learning objectives: 01, 02, 03, 10, 16, 21, 22, 24, 26, 29, 30, 31, 32, 33, 36, 39 and 41 This task is aligned with the following course learning outcomes: 01.03, 02.01, 02.04, 02.05, 02.06, 02.08 and 04.09 |
| Type: | Mid-session examination |
| Groupwork: | Individual |
| Weight: | 20% |
| Criteria: | Grading criteria provided via Canvas. Details of the exam conditions will be provided via your Canvas site. |
Assessment task 3: Medication Management Review
| Intent: | In this assessment, students carry out and report on an authentic medication review case. In addition, it is an opportunity to demonstrate effective teamwork skills |
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| Objective(s): | This task is aligned with the following subject learning objectives: 01, 03, 05, 10, 14, 16, 21, 22, 24, 26, 29, 30, 31, 32, 33, 36, 39 and 41 This task is aligned with the following course learning outcomes: 01.03, 02.01, 02.04, 02.05, 02.06, 02.08 and 04.09 |
| Type: | Report |
| Groupwork: | Group, individually assessed |
| Weight: | 20% |
| Criteria: | Grading criteria provided via Canvas |
Assessment task 4: Medication Review Report Assessment (must-pass)
| Intent: | This assessment is an opportunity for students to individually demonstrate their skills in interpreting patient data and writing a medication review report. |
|---|---|
| Objective(s): | This task is aligned with the following subject learning objectives: 03, 05, 10, 16, 21, 22, 24, 26, 29, 30, 31, 32, 33, 36, 39 and 41 This task is aligned with the following course learning outcomes: 01.03, 02.01, 02.04, 02.05, 02.06, 02.08 and 04.09 |
| Type: | Report |
| Groupwork: | Individual |
| Weight: | 50% |
| Criteria: | Grading criteria provided via Canvas. Details of the exam conditions will be provided via your Canvas site. |
Minimum requirements
Students are required to attend a minimum of 85% of compulsory classes.
To pass this Subject students must achieve a minimum grade of 50%.
Note: there is a must-pass assessment in this Subject. Please check assessment descriptions for details.
Required texts
See weekly information on 96009 subject website.
Coursework Assessments Procedures
Graduate School of Health Policy, Guidelines and Procedures (login required)
Recommended texts
See weekly information on 96009 subject website