89041 Design for Services: Managing Service Provision

Warning: The information on this page is indicative. The subject outline for a particular session, location and mode of offering is the authoritative source of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.

Subject handbook information prior to 2024 is available in the Archives.

Description

Service Design is a recent sub-discipline of Design, but it is also a recent entrant into the history of ways of managing the delivery of value. Service Design brings distinct approaches to the challenge of getting people to render service to other people they do not know. To understand what is distinctive about the Design of Services, this subject locates Service Design within that history of organising and managing service provision. Participants learn the value of design-based approaches to services by developing a wider understanding of the economic history of services and the different ways in which organisations have tried to control services. Each concept introduced in the subject through short presentations and excerpted readings is explored by participants through applied field research exercises. The subject allows participants to build a way of categorising contexts to determine the most appropriate ways of service designing in response.