260800 Business Processes
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Credit points: 3 cp
Subject level:
Postgraduate
Result type: Grade and marksRequisite(s): 570002c Application Implementation with Microsoft Dynamics
The lower case 'c' after the subject code indicates that the subject is a corequisite. See definitions for details.
There are course requisites for this subject. See access conditions.
Description
In Business Processes students learn how well-designed customer relationship management (CRM) and enterprise resource planning (ERP) solutions can improve business outcomes. Students explore the case for digital transformation, learning how the implementation of integrated business processes change how organisations operate and deliver value to customers by optimising data and using evidence to support business activities.
Organisations with well-designed systems empower employees to engage, manage and serve customers in order to deliver superior customer value and satisfaction. Students learn how to analyse and apply business processes customer relationship management systems that enable different types of business to build and maintain strong customer relationships.
To deliver value to customers business also need effective financial systems, operational business processes, and streamlined supply chains to empower people to make fast, informed decisions. Students learn how an effective ERP system allows an organisation to analyse transactional data, resulting in more streamlined processes and greater efficiency.
Subject learning objectives (SLOs)
| 1. | Explain the features of customer relationship management systems appropriate to support different organisation and business customers |
|---|---|
| 2. | Explain the key elements of an effective enterprise resource planning system for different business types |
| 3. | Evaluate business processes designs and make recommendations for enhancement to improve business outcomes |
Course intended learning outcomes (CILOs)
This subject also contributes specifically to the following program learning objectives:
- Utilise information technology, business and communication theoretical and technical knowledge to select methodologies and configure appropriate solutions to complex problems (1.1)
- Apply advanced critical thinking and analytical skills to evaluate information, develop creative insights and make recommendations for business and operational improvement (2.1)
Contribution to the development of graduate attributes
This subject introduces students to how technology solutions configured to an organisation can support business processes to improve business outcomes. Specifically, this subject contributes to the development of the Graduate Attribute ‘professional readiness’ by introducing students to how customer relationship management systems and enterprise resource planning systems can be configured to meet the needs of different types of businesses. The subject also contributes to the Graduate Attribute of ‘critical and creative inquiry’ through critically evaluating business needs for different organizational types and developing creative recommendations on how the implementation of technology can improve business outcomes.
This subject contributes to the development of the following graduate attribute(s):
- Professional readiness
- Critical and creative inquiry
Teaching and learning strategies
The subject content is delivered online over six weeks through a mixture of reading material, diagrams, podcasts etc. Students work through the content at their own pace, with asynchronous interactive activities such as quizzes and discussion questions embedded into each topic for students to regularly receive feedback and self-assess their progress. These activities provide opportunities to learn, apply and discuss the knowledge gained from the subject. Online synchronous sessions are held three times during the session to allow students to interact, ask questions of teaching staff, and receive clarification for assessments.
Content (topics)
- Digital transformation of business processes
- Customer relationship management business processes and systems
- Enterprise resource management business processes and systems
Assessment
Assessment task 1: Scenario evaluation exercise (Individual)
| Objective(s): | This addresses subject learning objective(s): 1 and 2 This addresses program learning objectives(s): 1.1 |
|---|---|
| Weight: | 50% |
| Length: | 3 PowerPoint slides per scenario |
| Criteria: |
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Assessment task 2: Case study (Individual)
| Objective(s): | This addresses subject learning objective(s): 1, 2 and 3 This addresses program learning objectives(s): 2.1 |
|---|---|
| Weight: | 50% |
| Length: | 15-20 PowerPoint slides |
| Criteria: |
|
Minimum requirements
Students must achieve at least 50% of the subject’s total marks.
Required texts
There are no required texts for this subject. Recommended readings will be available via the subject Canvas site and the UTS Library.
References
Dumas, La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (Second edition). Springer. https://doi.org/10.1007/978-3-662-56509-4
Law. (2019). Managing enterprise resource planning adoption and business processes?: a holistic approach. Cambridge Scholars Publishing.
Maleyeff. (2020). Service Science: Analysis and Improvement of Business Processes. Taylor and Francis. https://doi.org/10.4324/9780429320750
Parkes. (2016). Accounting information systems understanding business processes (Fifth edition.). John Wiley & Sons Australia, Ltd.