210703 Service Supply Chain Design and Innovation

Description

Service supply chains are increasingly becoming complex, they are adaptive networks that involve highly dynamic processes. This calls for collaboration with customers and suppliers, including information sharing and visibility across the service value network and real-time decision-making. In this subject, learners learn the fundamentals of service characteristics and the design, implementation and management of service supply chain networks. Learners explore how the integration, collaboration and alignment of internal and external business processes drive service innovation, business model innovation and effective management of service supply chains. This subject focuses on service strategies, including customer co-creation and collaborative value creation in service networks. The subject details frameworks and service design models, including network operations, configurations, and human- and technology-centric approaches critical for people-embedded service networks. In addition, learners are introduced to understanding the value of data and information and innovative data analysis techniques to manage service supply chains and develop sound technical knowledge for end-to-end service value networks.