University of Technology, Sydney

Staff directory | Webmail | Maps | Newsroom | What's on

57220 Corporate and Marketing Communication

Warning: The information on this page is indicative. The subject outline for a particular session, location and mode of offering is the authoritative source of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.

Subject handbook information prior to 2020 is available in the Archives.

UTS: Communication: Public Communication
Credit points: 8 cp
Result type: Grade and marks

There are course requisites for this subject. See access conditions.

Description

This subject examines contemporary corporate and marketing communication objectives, strategies and methods employed by corporations and other ‘corporate bodies’ such as government agencies (e.g. transport, health, etc.) to promote their organisation, its products and services. Differences and complementation between corporate communication and marketing communication are explained. Students examine contemporary marketing communication methods with customers and potential customers, such as advertising, electronic direct mail (e-DM), promotions, events such as exhibitions and trade shows, product PR, and public social media. In addition, students explore key corporate communication concepts such as corporate identity, reputation, corporate social responsibility, and communication with stakeholders such as employees, shareholders, regulators, and local communities. Methods of internal and external corporate communication are examined, including corporate websites, intranets, internal social media, annual reports, newsletters, and corporate PR and publicity. Students are encouraged to critically examine methods of corporate and marketing communication from a standpoint of ethics and effectiveness.

Subject learning objectives (SLOs)

a. Explain concepts, theories and practices relevant to planning and implementing corporate communication and marketing communication in contemporary environments.
b. Analyse contemporary corporate and marketing scenarios and develop imaginative communication solutions.
c. Formulate corporate and marketing communication plans and relevant tactics to ethically and effectively achieve organisational objectives based on scenarios or case studies provided.
d. Effectively present findings and recommendations of group work projects.

Course intended learning outcomes (CILOs)

This subject engages with the following Course Intended Learning Outcomes (CILOs), which are tailored to the Graduate Attributes set for all graduates of the Faculty of Arts and Social Sciences:

  • Apply a body of practice-oriented knowledge and skills to develop, implement and evaluate innovative solutions to real-world communication challenges with a high level of personal autonomy and accountability (1.1)
  • Graduates are able to continually develop the multi-media skills that are required to remain current in professional practice (1.2)
  • Critically and creatively re-think and reflect on public relations, advertising and organisational change models and practices for the 21st century beyond dominant models and approaches (2.2)
  • Locate, gather, organise and synthesise information across diverse platforms to guide their mastery of contemporary communication issues and challenges (2.3)
  • Graduates are able to persuade and engage diverse audiences through both written and oral communication strategies across a range of media formats with consideration of others' needs and views (6.1)

Teaching and learning strategies

The subject theoretically and practically examines a range of external and internal communication strategies through analysis of local and global scenarios from case studies that address corporate and marketing communication challenges.

Students learn through a range of modes and methods including weekly classes, block workshops, and access to online resources. Learning will be facilitated through the use of case studies, guest lectures, group discussion, and reading of academic and professional literature. Formative feedback will be provided during weekly classes, workshops and via online discussion boards. Students are expected to apply critical thinking, analytical skills, and creativity and will develop their communication skills through written work, group discussion and presentations, where pre-reading of weekly cases studies is essential to learning.

Content (topics)

Students gain an understanding of contemporary corporate and marketing communication strategies and tactics in an evolving digital environment. They examine how corporate and marketing communication should be integrated and complementary. Also addressed are the evolution of marketing communication strategies, such as mobile communications and data-based targeted marketing, and contemporary approaches to customer relationship management (CRM) and influencer marketing.

Assessment

Assessment task 1: Marketing Communication Analysis

Objective(s):

a, b and c

Weight: 30%
Length:

2500 words + appendices

Criteria linkages:
Criteria Weight (%) SLOs CILOs
Depth and breadth of analysis and integration of the scholarly literature 30 a 2.3
Clarity of articulation of the marketing problem (using diagnostic models/decision tools) 20 b 6.1
Depth of analysis towards marketing solution 30 b 2.2
Professionalism of documentation and presentation 20 c 2.3
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Assessment task 2: Strategic Marketing Communication Plan

Objective(s):

a and c

Weight: 40%
Length:

1500 words + appendices

Criteria linkages:
Criteria Weight (%) SLOs CILOs
Clarity of articulation of the communication problem/opportunity 30 a 2.3
Depth of analysis of the marketing communication solution/s 30 a 2.2
Level of innovation in campaign communication strategies 15 c 6.1
Professionalism of campaign implementation and evaluation design 25 c 2.3
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Assessment task 3: Integrated Corporate and Marketing Communication Presentations

Objective(s):

b, c and d

Weight: 30%
Length:

7 minutes

Criteria linkages:
Criteria Weight (%) SLOs CILOs
Coherence of presentation structure 20 d 2.2
Completeness of communication strategy, based on the understanding of the problem 30 b, c 1.1
Feasibility of the communication solutions 25 c 1.2
Persuasiveness of the presentation 25 d 6.1
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Minimum requirements

Submission of assessment tasks
In this subject assessment tasks are cumulative so that each task builds understanding and/or skills, informed by formative feedback. Consequently, all assessments must be submitted in order for students to receive feedback. Students who do not submit all assessments will not pass the subject.

Attendance
Students enrolled in this subject are expected to attend and participate in learning activities in all classes, including tutorials, and to complete any in-class tests and in-class presentations. While this subject has a significant self-study component, it is very difficult to pass without attending all classes and the lectures. An attendance roll will be taken at each class. Students must attend a minimum equivalent of 80% of their contact hours. Students who fail to meet this attendance requirement will be refused the marking of their final assessment (see Rule 3.8).

Required texts

Cornelissen, J. 2017, Corporate Communications: A Guide to Theory and Practice, 5th edn, Sage, CA. (UTS Library call no 658.45 CORN (ED.5).

References

Albert, S. & Whetten, D. 1985, Organizational Identity, In L. Cumming & B. Staw (eds), Research in organizational behavior, JAI Press, Greenwich, CT, pp. 263-95.

Ahmed, P. & Rafiq, M. 2003, ‘Internal marketing issues and challenges’, European Journal of Marketing, vol. 37, no. 9, pp. 1177-86.

Balmer J. & Greyser, S. 2006, ‘Corporate marketing. Integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputation’, European Journal of Marketing, vol. 40, no. 7/8, pp. 730-45.

Barrow, C. 2011, The 30 Day MBA in Marketing, Kogan Page, London.

Beattie, V. & Smith, S. 2010, ‘Human capital, value creation and disclosure’, Journal of Human Resource Costing & Accounting, vol. 14, no. 4, pp. 262-85.

Fombrun, C., Gardberg, N. & Sever, J. 2000, ‘The reputation quotient: A multiple stake-holder measure of corporate reputation’, The Journal of Brand Management, vol. 7, no. 4, pp. 241-55.

Gambetti, R. & Shultz, D. 2015, ‘Reshaping the boundaries of marketing communication to bond with consumers’, Journal of Marketing Communications, vol. 21, no. 1, pp. 1-4.

Hatch, M. & Schultz, M. 2003, ‘Bringing the corporation into corporate branding’, European Journal of Marketing, vol. 37, no. 7/8, pp. 1041-64.

Kitchen, P. & Burgmann, I. 2010, ‘Integrated marketing communication’, in J. Sheth & N. Mulhotra (eds), International Encylcopedia of Marketing, Part 4, pp. 1–23. Available at https://onlinelibrary.wiley.com/doi/full/10.1002/9781444316568.wiem04001

Kotler, P. 2017, Marketing 4.0: Moving from traditional to digital. Wiley, NJ.

Macnamara, J., Lwin, M., Adi, A., & Zerfass, A. 2016, ‘”PESO” media strategy shifts to “SOEP”: Opportunities and ethical dilemmas’, Public Relations Review. vol. 42, no. 3, pp. 377–85.

Management Study Guide. 2019, ‘Marketing communications’, available at https://www.managementstudyguide.com/marketing-communications.htm

Management Study Guide. 2019, ‘Consumer communication and persuasion’, available at https://www.managementstudyguide.com/consumer-communication-and-persuasion.htm

Melewar T., Karasmanoglu, E. & Paterson. D. 2005, ‘Corporate identity: concept, components and contribution’, Journal of General Management, vol 31, no. 1, pp. 40-60

Rosethorn, H. 2009, The employer brand: keeping faith with the deal, Gower Publishing, Farnham, Surrey, UK.

Sheldrake. P. 2011. The business of Influence: Reframing marketing and PR for the digital age. John Wiley & Sons, Chichester, UK.

Trcek, D. 2018, Trust and reputation management systems. Springer, Switzerland.

Van Riel, C. 2003, The management of corporate communications, in J. Balmer & S. Greyser (eds), Revealing the corporation, Routledge, London, pp. 161-70.