University of Technology Sydney

89026 Design Thinking and Service Innovation

Warning: The information on this page is indicative. The subject outline for a particular session, location and mode of offering is the authoritative source of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.

Subject handbook information prior to 2021 is available in the Archives.

UTS: Design, Architecture and Building: Design
Credit points: 6 cp
Result type: Grade and marks

Requisite(s): 89108c Animation Workshop: Creative Play
The lower case 'c' after the subject code indicates that the subject is a corequisite. See definitions for details.

Description

Service innovation is a rapidly expanding area of design practice. Within this area design thinking is used as a collaborative design method for working with key stakeholders within a service organisation or community, and for working with representatives of potential markets for the service. User experience design (UXD) and strategic design are central to this area of practice. In the service design sector designers work in teams, and collaboratively with clients and user groups. For this reason, work within the subject is largely through group-work moderated by SPARK. Students within the subject learn through participation in design thinking processes leading to service design propositions.

Subject learning objectives (SLOs)

On successful completion of this subject, students should be able to:

1. Demonstrated a capacity to think globally, and to ethically engage with questions of service access and distribution.
2. Appreciated the relationship between design thinking, creativity and change.
3. Have a practical understanding of design thinking and service design approaches, processes, methods and tools.
4. Ability to research, project, and critically reflect upon, user experience.
5. Demonstrate an ability to work with collaboratively with others in an interdisciplinary context.
6. Use text, visual and design based media to communicate, share and develop ideas.
7. Ability to communicate service design proposals clearly, engagingly and professionally.

Course intended learning outcomes (CILOs)

This subject also contributes to the following Course Intended Learning Outcomes:

  • Value for the designer's role as a responsible global citizen, including alertness to the impact of design on environmental ecologies and issues of social justice (A.1)
  • Professional attitude to clarity, accuracy and effectiveness of communication (C.1)
  • Capacity to work flexibly within a team and make a positive contribution to team dynamics (C.2)
  • Ability to critically appraise, develop or redirect design ideas (I.2)
  • Ability to re-imagine human practices and human-technology relations (I.3)
  • Possession of craft skills appropriate to the discipline (P.3)
  • Ability to develop well-supported arguments and rationales (R.1)
  • A disposition to adopt practices and approaches that embed critical reflection (R.3)

Contribution to the development of graduate attributes

Design Thinking and Service Innovation encourages student learning directed to develop the graduate attributes detailed in the Subject Learning Objectives, above.. The course content, learning strategies and assessment structure is explicitly designed with these attributes in mind.

The term CAPRI is used for the five Design, Architecture and Building faculty graduate attribute categories where:

C = communication and groupwork

A = attitudes and values

P = practical and professional

R = research and critique

I = innovation and creativity.

Course intended learning outcomes (CILOs) are linked to these categories using codes (e.g. C-1, A-3, P-4, etc.).

Teaching and learning strategies

This subject intorduces you to skills in collaborative innovation using the tools and methods of design thinking and co-design. It provides an opportunity to develop and integrate conceptual and practical skill sets, and focuses on the completion of a collaboratively-generated service proposition. The studio prioritises learning outcomes in: ethnographic research, critical thinking, creativity, judgment, problem solving and conceptual thinking. The emphasis is on collaborative: research and analysis of contexts, iterative idea generation, testing of ideas, and critical reflection on user experience.

Assessment

Assessment task 1: Research and reflection

Objective(s):

This task addresses the following subject learning objectives:

1, 2, 3, 4 and 6

This task also addresses the following course intended learning outcomes that are linked with a code to indicate one of the five CAPRI graduate attribute categories (e.g. C.1, A.3, P.4, etc.):

A.1, I.3, P.3 and R.1

Type: Journal
Groupwork: Individual
Weight: 40%
Criteria linkages:
Criteria Weight (%) SLOs CILOs
Critical reflection on the likely human and ecological impact of different design proposals 20 1 A.1
Evidence of an ability to re-imagine human practices and human-thing relations 20 2 I.3
Evidenced understanding of design thinking methods and service design approaches, processes and tools 20 3 P.3
Ability to develop well supported arguments concerning user experience 20 4 R.1
Ability to communicate clearly using text, visual and design-based media 20 6 P.3
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Assessment task 2: Propositions for Design

Objective(s):

This task addresses the following subject learning objectives:

1, 4, 5 and 6

This task also addresses the following course intended learning outcomes that are linked with a code to indicate one of the five CAPRI graduate attribute categories (e.g. C.1, A.3, P.4, etc.):

A.1, C.2, I.2, I.3 and R.3

Type: Presentation
Groupwork: Group, group and individually assessed
Weight: 30%
Criteria linkages:
Criteria Weight (%) SLOs CILOs
Demonstrated capacity to think globally, and to ethically engage with questions of service access and distribution. 10 1 A.1
Ability to re-imagine human practices and human-technology relations 30 4 I.3
Ability to research, project, and critically reflect upon, user experience. 20 4 R.3
Ability to communicate, share and develop ideas. 20 6 I.2
Demonstrated ability to work collaboratively with others in an interdisciplinary context. 20 5 C.2
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Assessment task 3: Developed Design Proposal

Objective(s):

This task addresses the following subject learning objectives:

1, 2, 4 and 7

This task also addresses the following course intended learning outcomes that are linked with a code to indicate one of the five CAPRI graduate attribute categories (e.g. C.1, A.3, P.4, etc.):

C.1, I.2, I.3 and R.1

Type: Presentation
Groupwork: Group, group and individually assessed
Weight: 30%
Criteria linkages:
Criteria Weight (%) SLOs CILOs
Ability to re-imagine human practices and human-technology relations 20 2 I.3
Ability to critically appraise, develop or redirect design ideas 20 4 I.2
Ability to collaboratively develop insight into and understanding of user experience 20 4 I.2
Ability to develop well -supported arguments and rationales 20 1 R.1
Professional attitude to clarity, accuracy and effectiveness of communication 20 7 C.1
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Minimum requirements

The DAB attendance policy requires students to attend no less than 80% of formal teaching sessions (lectures and tutorials) for each class they are enrolled in to remain eligible for assessment.

Recommended texts

  • Hekkert, P. and van Dijk, M. 2011, Vision in Design: a guidebook for innovators, BIS: Amsterdam
    • Call Number: 658.5752 VISI
  • Kimbell, L. 2014, The Service Innovation Handbook, BIS Publishers: Amsterdam
    • Call Number: 658.812 KIMB
  • Polaine, A., Lovlie, L. and Reason, B. 2013, Service Design: from insight to implementation, Rosenfeld Media: Brooklyn, New York
    • Call Number 658.812 POLA
  • Stickdorn, M. and Schneider, J. 2011, This is Service Design Thinking, Wiley
    • Call Number: 658.812 STIC
  • Souter, N. and Billout, G. 2007, Breakthrough Thinking: Using Creativity to Solve Problems, Ilex: Lewes
    • Call Number: 153.35 SOUT

Other resources

Websites will be linked to UTS Online