University of Technology Sydney

49306 Quality and Operations Management Systems

Warning: The information on this page is indicative. The subject outline for a particular session, location and mode of offering is the authoritative source of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.

Subject handbook information prior to 2021 is available in the Archives.

UTS: Engineering: Information, Systems and Modelling
Credit points: 6 cp

Subject level:

Postgraduate

Result type: Grade and marks

There are course requisites for this subject. See access conditions.

Description

This subject helps students understand how to design, develop and implement operational management systems including the quality, environmental, safety, and risk management systems and how to achieve certification of the operational management systems according to the Australian and International Standards (ASNZS and ISO). The subject develops an understanding of the means of defining the structure of operational management systems in manufacturing and service organisations, determining what resources are needed to complete the documentation and the evaluation of operational management systems. It also highlights the use of an effective operational management system for continuous quality improvement.

Subject learning objectives (SLOs)

Upon successful completion of this subject students should be able to:

1. Design, develop and implement quality and operations management systems in manufacturing and service environments.
2. Explain the process of certification of quality and operations management systems according to the Australian and International Standards.
3. Describe the concept and methods of evaluation of quality and operations management systems (Auditing).
4. Explain the relevance of effective quality and operations management systems for continual improvement strategies, initiatives and programs.

Course intended learning outcomes (CILOs)

This subject also contributes specifically to the development of the following Course Intended Learning Outcomes (CILOs):

  • Design Oriented: FEIT graduates apply problem solving, design thinking and decision-making methodologies in new contexts or to novel problems, to explore, test, analyse and synthesise complex ideas, theories or concepts. (C.1)
  • Technically Proficient: FEIT graduates apply theoretical, conceptual, software and physical tools and advanced discipline knowledge to research, evaluate and predict future performance of systems characterised by complexity. (D.1)
  • Collaborative and Communicative: FEIT graduates work as an effective member or leader of diverse teams, communicating effectively and operating autonomously within cross-disciplinary and cross-cultural contexts in the workplace. (E.1)
  • Reflective: FEIT graduates critically self-review their own and others' performance with a high level of responsibility to improve and practice competently for the benefit of professional practice and society. (F.1)

Teaching and learning strategies

Quality and Operations Management Systems is taught in Block mode, comprising 3-hour sessions that are mainly organised using discussions to promote deeper learning.

UTSOnline is accessed prior to classes where slides coupled with audio as well as videos are provided to facilitate student learning. These online materials are used in class where key points of each topic being discussed are highlighted and students can then collaboratively explore them. Students read and interact with UTSOnline to come to class and collaborate on real life situations such as case studies which are used as a basis for exercises in class. These lead to discussions and inform the assessment tasks. The exercises and discussions are organised in groups and the skills they use and the discussions they present in these will help students with set assignment tasks. Online quizzes are provided for students to gauge ongoing feedback about their progress and understanding of each topic are. The quizzes are based on previous exams so that they can prepare/practice sets of questions they may encounter in the final exam. Opportunities to discuss progress on these is available in class where the facilitator provides verbal feedback and advice.

The collaborative and interactive class environment is designed to provide immediate verbal feedback pertaining to ongoing learning. For example, the real life situation case studies are used as basis for exercises in class which directly lead to discussions and in this way inform learning and prepare for assessment tasks.

Content (topics)

The subject 49306 - Quality and Operations Management Systems covers the following topics:

Chapter 1: International Standards and ISO 9000
Chapter 2: Quality Management Systems (QMS)
Chapter 3: Environmental Management Systems (EMS)
Chapter 4: Occupational Health & Safety Management Systems (OHSMS)
Chapter 5: Risk Management Systems (RMS)
Chapter 6: Management System Implementation, Audits and Certification

Assessment

Assessment task 1: Major group assignment

Intent:

The aim of the practical case is for students to apply the various quality tools and techniques covered in this subject.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1, 2, 3 and 4

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

C.1, D.1, E.1 and F.1

Type: Report
Groupwork: Group, group assessed
Weight: 30%
Length:

Page size requirements are specified in each task (part) of the actual assignment document. Page size difference i.e. slightly under or over is acceptable.

Assessment task 2: Final Examination

Intent:

Students will attempt this examination online. It will test the students’ learning progress in terms of both acquired knowledge of subject contents as well as ability to apply concepts and give management recommendations in the context of real-life case scenarios.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1, 2, 3 and 4

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

C.1, D.1, E.1 and F.1

Type: Examination
Groupwork: Individual
Weight: 50%

Assessment task 3: Online Quiz

Intent:

Quizzes are designed to provide practice on areas studied in preparation for the final examination.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1, 2, 3 and 4

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

D.1 and F.1

Type: Quiz/test
Groupwork: Individual
Weight: 20%

Minimum requirements

In order to pass the subject, a student must achieve an overall mark of 50% or more.

Recommended texts

All relevant subject materials and additional texts will be made available for enrolled students on the subject website at UTSOnline.

References

The following web sites may provide further information on the material covered in the subject:
International Organization for Standardization: http://www.iso.org/iso/en/
WorkCover NSW: http://www.workcover.nsw.gov.au/
Safety Institute of Australia: http://www.sia.org.au/
Environmental Protection Authority of NSW: http://www.environment.nsw.gov.au/

Other resources

UTSOnline (http://online.uts.edu.au/webapps/login/) is a web-based learning tool used in many UTS subjects. It can be accessed from inside and outside UTS via most web-browsers.

This subject makes use of UTSOnline as a means of communication between teaching staff and students. You should be registered automatically if you have enrolled correctly. If you do not want to receive emails at your default UTS email account then you should forward emails to your preferred email address.

Students need to familiarise themselves with UTSOnline. Announcements will be made using this facility. Students are expected to regularly check the announcements page for information.

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UTS administrative information: www.uts.edu.au/students

Engineering postgraduate information: www.eng.uts.edu.au/Current_Students/postgraduate