81533 Service Design Foundations6cp
Requisite(s): 89105c Service Design: Advanced Research
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In this subject students are introduced to key concepts and tensions in Service Designing. Students learn about the history and future of services, and the power and limits of Service Design, examining different ways of conceptualising services and thereby developing more mature ways of creating and implementing design concepts for services. Designing a Service is the process of planning out interactions between service providers and service recipients, mediated through either physical or online systems. Service Designers are asking people to interact in particular ways with other people. This brings interpersonal power and emotions to the fore, things to which service designers must be much more sensitive than other kinds of designers. The concepts explored in this subject are applied to analyses of existing services that you will research throughout the subject.
Detailed subject description.