49309 Quality Planning and Analysis

6cp; 3hpw; availability: all courses
There are course requisites for this subject. See access conditions.
Postgraduate

Description

Quality is one of the main success factors for organisations, whether they operate in manufacturing or service and transactional sectors. A sound quality management system, based on modern and up-to-date quality planning and analysis tools and techniques, reduces rejects, warranty claims and the need for costly rework. It helps to preserve customer goodwill and builds a brand loyalty based on objective criteria rather than illusions.

Topics covered in this subject include:

quality and its modern definition
analysis of customer needs and customer satisfaction
integrating quality into design of products and services
managing supplier relations and quality of supplies
monitoring and statistical analysis of process quality, and
continuous quality improvement methods and programs.

Typical availability

Autumn session, City campus
Spring session, City campus
This subject is also available in Hong Kong and Shanghai to offshore students only.

Detailed subject description.

Access conditions

Note: The requisite information presented in this subject description covers only academic requisites. Full details of all enforced rules, covering both academic and admission requisites, are available at access conditions and My Student Admin.