260800 Business Processes
3cpRequisite(s): 570002c Application Implementation with Microsoft Dynamics
The lower case 'c' after the subject code indicates that the subject is a corequisite. See definitions for details.
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Postgraduate
Description
In Business Processes students learn how well-designed customer relationship management (CRM) and enterprise resource planning (ERP) solutions can improve business outcomes. Students explore the case for digital transformation, learning how the implementation of integrated business processes change how organisations operate and deliver value to customers by optimising data and using evidence to support business activities.
Organisations with well-designed systems empower employees to engage, manage and serve customers in order to deliver superior customer value and satisfaction. Students learn how to analyse and apply business processes customer relationship management systems that enable different types of business to build and maintain strong customer relationships.
To deliver value to customers business also need effective financial systems, operational business processes, and streamlined supply chains to empower people to make fast, informed decisions. Students learn how an effective ERP system allows an organisation to analyse transactional data, resulting in more streamlined processes and greater efficiency.
Detailed subject description.