21741 Operations and Quality Management6cp
Operations management is a fundamental course that helps design, operate, and improve the processes and systems that are used to create products and deliver services. Effective operations management can significantly contribute to the success of intra- and inter- business operations through improved productivity and enhanced competitive advantage. This subject provides a broad overview and introduction to operations management covering a range of key topics including operations strategy, quality management, new product and service design, forecasting and demand management, inventory management, sales and operations planning and resource planning, decision-making analysis for productivity gains, and sustainable operations management. This allows students to develop an understanding of key transactional and operational business practices and processes of procurement and supply chains in both intra- and inter- organisational relationships in supply chains.
Before Autumn session 2011, this subject was called Value Chain Management.
Detailed subject description.