Support for student learning
The Student Services Unit provides a range of professional services to support different aspects of student life and learning at UTS.
The UTS Orientation Program is designed to help commencing students get started at UTS. Each Orientation program provides the opportunity for new students to make friends, learn more about UTS, and discover what support services are available to them. By taking part in Orientation sessions and workshops students have the opportunity to connect with their fellow students, their faculty and the UTS community so they can find a sense of belonging before their studies officially begin.
Student Learning Hub
Join a Study Group to connect to other students in your faculty or tune into the Student Hacks podcast for tips for students, made by current students. Join the Design your UTS program to get the most out of your time at university with training and resources on balancing student, work, and life; academic learning; professional development; health and wellbeing; and connecting with the UTS community.
The Peer Network program engages current UTS students to help welcome new students to UTS during Orientation. Students from all stages and faculties can get involved and it offers a great way for students to make connections and friends, and contribute to the UTS community.
UTS Careers offers timely and accessible career support for UTS students throughout their time at UTS, and for up to 2 years after course completion. Working with industry stakeholders and UTS faculties, Careers provides a variety of tailored career support services including events, on-demand resources, access to job and internship opportunities, and personalised advice. These services are designed to ensure students who engage with the service are equipped with key employability skills and have the confidence and knowledge vital for success. Their offerings are available to all UTS students including both local and international students, undergraduate and postgraduate students, as well as recent graduates.
Visiting chaplains and multi-faith centre rooms are available to students. Chaplains come from a number of different faith traditions including different Christian denominations, Buddhism, Judaism and Islam.
UTS offers a counselling service to help with a wide range of personal, psychological, study-related and administrative difficulties. The service is free of charge and confidential.
English language and academic literacy
Higher education language and presentation support (HELPS) staff assist students with drop-in support, one-on-one and group consultations, workshops for developing assignment writing skills, English language skills and academic learning skills. Students can also participate in various speaking practice opportunities such as Conversations@UTS, Buddy and Talkfest programs. These services are free of charge. In between teaching periods, intensive courses in academic writing, seminar presentation skills and pronunciation are available.
The Financial Assistance Service assists students on low incomes with grants and interest free loans to meet study and course related costs. Assistance with Centrelink benefits, budgeting and relevant financial skill building is also available. Additional programs available for eligible students include UTS Housing subsidy and Digital Access to assist with computer, software and internet costs.
Experienced male and female doctors from diverse backgrounds and clinical interests are available at City campus.
The UTS: Housing service offers comfortable and convenient accommodation to UTS students. Students can choose from a range of fully-furnished studios or shared apartments at its residence, Yura Mudang, located right on campus above building 6. When living at UTS Housing, students become part of a diverse and vibrant local community, one that can support and motivate them in their academic, social, and personal growth. The service also assists students in locating short- and/or long-term accommodation in the private rental market.
The Accessibility Service is the central point of contact for students with disabilities and ongoing medical or mental health conditions. Accessibility Consultants can assist with providing services and information relevant for each student’s access requirements and liaise with the faculty to provide learning and assessment adjustments. Prospective students are welcome to meet with the Accessibility Service.
Students who have a disability that may impact on their participation in work-integrated learning components of their course should discuss this with an accessibility consultant prior to enrolment. The Academic Liaison Officer within the student's faculty should be contacted for advice as necessary.
UTS: Peer Assisted Study Success (U:PASS) is a peer-based learning program designed to assist students undertaking difficult subjects. U:PASS is offered in selected subjects across several faculties. Students meet in small study groups facilitated by peer leaders who have recently completed the subject and achieved high grades. U:PASS sessions are free, informal and responsive to students' different abilities and needs.
UTS provides computing facilities for students, including computers, computer labs, study pods for group study, wireless access, and a range of information and communication facilities. Open student spaces have audio visual equipment, desk spaces where students can set up their own devices, secure wireless connectivity as well as networked computers.
Student printing and scanning
Students can print to a number of print stations on campus and access computers and scanners in the computer labs.
MyPrint – wireless printing
Students can print from any device using the MyPrint facility.
Students can get IT help from an IT Support Centre by phone, in person or online. Details are available from the IT Support Centre.
In general, where computer training is a necessary part of a course, it is provided as part of that course. Students can also consult the Mathematics Study Centre.
IT policies and guidelines
The university's email services are a part of the university's facilities and are intended for teaching, learning, research and administration in support of the university's mission.
UTS policies and directives governing the use and access of UTS email accounts are administered by the UTS: Governance Support Unit:
- Student Rule 2.3 Communication
- the Provision and Acceptable Use of Information Technology Resources policy applies to all UTS IT facilities, including email accounts.
There are requirements regarding downloading or copying copyright-protected material. Information about legal copying is available.
UTS bridging courses are short intensive courses offered at an introductory level in chemistry, physics and mathematics. They are designed to assist students who may not meet the 'assumed knowledge' requirements of a course or who are not confident with their preparation for university study. While UTS does not have HSC subject prerequisites for courses, students are assumed to have the requisite level of knowledge to pass the relevant subject in the HSC.
Bridging courses are taught at an introductory level and may assist in narrowing the gap between secondary and tertiary studies. Subjects do not carry any credit towards a degree.
Each faculty has at least one academic liaison officer (ALO) who is a member of academic staff. ALOs can approve requests for adjustments to assessment arrangements for students with disabilities or ongoing illnesses. ALOs are also contacts for students who experience difficulties because of carer responsibilities.
Students wishing to contact an ALO in relation to a disability or ongoing illness are encouraged to see the Accessibility Service before contacting their relevant ALO.
Students with carer responsibilities can contact their relevant ALO directly.