University of Technology Sydney

C11304v1 Graduate Certificate in Health Services Management

Award(s): Graduate Certificate in Health Services Management (GradCertHSM)
Commonwealth supported place?: No
Load credit points: 24
Course EFTSL: 0.5
Location: Online campus


This course is not offered to international students.

Course aims
Career options
Course intended learning outcomes
Admission requirements
Course duration and attendance
Course structure
Course completion requirements
Course program
Articulation with UTS courses
Other information


This course is an introduction to health services management and aims to expand students' knowledge and future career opportunities. The program develops students' knowledge and skills, which leads to an enhanced capacity to manage health services.

Graduates of this course are exposed to academic and industry leaders who share their experience and knowledge to facilitate insight into the contemporary health service management environment.

Course aims

This course is designed to prepare new, aspiring and middle health managers for roles in health services management in a variety of settings.

Career options

Career options include positions in health authorities, hospitals, primary and community care, aged care services, and other healthcare facilities in the public, private, not-for-profit, government and non-government health sectors.

Course intended learning outcomes

1.0 Are reflective critical thinkers who influence practice, policy and research to achieve clinical excellence and transform healthcare services
1.1 Assess and appraise data and research findings to develop safe, effective and evidence-based solutions to healthcare challenges
1.2 Apply problem-solving and human factors theories to the analysis of common issues inherent in the management and evaluation of healthcare services
1.3 Differentiate between validated change management methodologies appropriate to improving healthcare outcomes
2.0 Is an effective, collaborative and responsive leader who considers health care in a global context
2.1 Demonstrate relevant leadership skills to effectively manage healthcare services utilising contemporary local, national, and international perspectives
2.2 Participate in research and/or quality improvement activities in order to maintain knowledge currency and influence healthcare practice and policy
3.0 Is socially, culturally and ethically accountable when engaging with individuals, families, interdisciplinary teams, communities, organisations and jurisdictions
3.1 Discriminate between social and ethical accountability to enable efficient use of resources and equity of access to optimal and safe health care
3.2 Examine the importance of stakeholder partnerships in all healthcare decision-making activities
4.0 Communicate effectively and appropriately in challenging, complex and diverse situations
4.1 Illustrate effectiveness and sensitivity when communicating with diverse populations to enable positive and sustainable change in healthcare practice, policy and research
4.2 Distinguish between modes of communication necessary to optimise outcomes across differing audiences, purposes and contexts within healthcare practice
5.0 has professional cultural competence which contributes to the health and wellbeing of Indigenous australians, inclusive of physical, social, emotional and spiritual wellness
5.1 Demonstrate respect and value for world view differences and in particular Australian Indigenous ways of knowing, being and doing
5.2 Critically reflect upon the impact of ongoing colonisation and its pervasive discourse on Indigenous Australians and their health and wellbeing
5.3 Recognise the diversity of Indigenous Australians and integrate this knowledge into practice

Admission requirements

Applicants must have completed a UTS recognised bachelor's degree, or an equivalent or higher qualification, or submitted other evidence of general and professional qualifications that demonstrates potential to pursue graduate studies.

Applicants who do not have an undergraduate degree but who have extensive relevant work experience in a healthcare or human services field and evidence of ability to undertake tertiary study may also be considered eligible.

The English proficiency requirement for local applicants with international qualifications is: Academic IELTS: 6.5 overall with a writing score of 6.0; or TOEFL: paper based: 550-583 overall with TWE of 4.5, internet based: 79-93 overall with a writing score of 21; or AE5: Pass; or PTE: 58-64; or CAE: 176-184.

Eligibility for admission does not guarantee offer of a place.

Course duration and attendance

The course is offered on a full-time basis or one-year, part-time basis.

Course structure

Students must complete 24 credit points, made up of 24 credit points from core subjects.

Course completion requirements

STM91437 Health Services Management Core Subjects 24cp
Total 24cp

Course program

For more information, download a course guide and speak to a UTS Online Student Enrolment Advisor about 100% online study and a possible study program.

Graduate Certificate in Health Services Management (Online), Session 3 commencing, full time
Year 1
Session 3
96337 Foundations of the Australian Healthcare System   6cp
Session 4
96342 Using Health Care Data for Decision Making   6cp
Session 5
96336 Organisational Management in Health Care   6cp
Session 6
96340 Managing Quality, Risk and Cost in Health Care   6cp

Articulation with UTS courses

This course is part of an articulated program, which comprises the Graduate Certificate in Health Services Management and the Master of Health Services Management (C04140).

Other information

Further information is available from:

UTS Student Centre
telephone 1300 ask UTS (1300 275 887)
or +61 2 9514 1222
UTS: Health

Associate Professor Jo Travaglia
Course coordinator