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57201 Managing Enterprise Information and Knowledge

Warning: The information on this page is indicative. The subject outline for a particular session, location and mode of offering is the authoritative source of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.

Subject handbook information prior to 2020 is available in the Archives.

UTS: Communication: IKM and Digital Studies
Credit points: 8 cp
Result type: Grade, no marks

There are course requisites for this subject. See access conditions.


This subject examines notions of information and knowledge in organisations in contemporary society. The subject content is applicable to a diverse range of organisational contexts including commercial, not-for profit, community, multinational and public sector agencies. Contemporary management theory and practices are introduced in the context of planning and implementation of information management within organisations. Students are exposed to techniques for analysing and evaluating the internal and external information and knowledge environments of organisations. The subject introduces information functions and services such as, but not limited to: enterprise content management; library and research services; records and archives; information systems and processes; and knowledge management. Students identify and discuss challenges in information and knowledge management in organisations. Topics are driven by current professional discourse and may include managing cultural heritage and Indigenous information; ethical, legal and policy issues; knowledge retention; and access to public sector information. Information and knowledge processes are discussed in terms of their value, benefits and use in strategic planning, and decision making within organisations. Students gain an understanding of the information and knowledge components of organisational processes and cultures, and the role and responsibilities of the information professional in knowledge-based organisations.

Subject learning objectives (SLOs)

a. Explain current and predict future key trends, issues and challenges for managing enterprise information and knowledge
b. Describe the need for and the implementation of information governance and policy development in the context of the practice of information management
c. Analyse the technological, cultural, legislative, regulatory and contextual dimensions of managing information and knowledge services and products to deliver organisational strategic outcomes within a variety of contexts
d. Analyse the external and internal information and knowledge environments of organisations
e. Describe and implement information professional practices in designing, leading and communicating enterprise information and knowledge management functions, services and systems

Course intended learning outcomes (CILOs)

This subject engages with the following Course Intended Learning Outcomes (CILOs), which are tailored to the Graduate Attributes set for all graduates of the Faculty of Arts and Social Sciences:

  • Graduates are able to use advanced knowledge of professional practice to solve complex information and knowledge management problems in diverse organisational and cultural environments (1.1)
  • Independently research contemporary issues and technologies in information/knowledge management to apply innovative solutions in a substantial project (2.2)
  • Graduates are able to manage information in a culturally appropriate manner (3.1)
  • Graduates are able to synthesise complex information and communicate it effectively to specialist and non-specialist audiences across a wide variety of media formats (6.1)

Teaching and learning strategies

This innovative subject is structured to provide a varied learning environment in which students are stimulated to explore aspects of managing enterprise information and knowledge management from both a theoretical and practice-based viewpoint.

In addition to being involved in lectures and group discussions, students may be involved in exploring industry-based case studies, working through online activities and interacting with high profile professionals from industry. Active participation in face to face class sessions and engagement with other students who come from diverse backgrounds both enhance the learning environment. Students are expected to undertake independent reading in research in this subject.

Content (topics)

This subject covers a wide range of content, including but not limited to, the concepts and practices of information security, policies and governance, the regulatory and legislative requirements for records and archives, the nature of work and the knowledge worker in the agile organisation, information/knowledge management and information services and functions as professional practices, and ethical and cultural sensitivities in the provision of access to information. Other topics are the core components and elements of information and knowledge management, the role of technology as an enabler, including CRM, intranets, ‘cloud solutions’, and communications. It also introduces the analysis of the internal and external environments of the organisation, its strategy and context, information mapping and business processes to enable enterprise content management—its functionality, the market place, case studies and future trends.


Assessment task 1: Portfolio


a, b, c and e

Type: Portfolio
Groupwork: Individual
Weight: 20%
Criteria linkages:
Criteria Weight (%) SLOs CILOs
Depth of critical engagement with current discussions in information security 25 a, b, e 1.1
Relevance of legislation and protocols to reflect an organisational context and ethical and culturally sensitive practices 25 b, c 3.1
Professionalism of responses to information practice simulations 25 a, c, e 1.1
Depth and appropriateness of detail demonstrated in exercises 25 e 6.1
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Assessment task 2: Discussion paper


a, b, c and e

Type: Reflection
Groupwork: Individual
Weight: 40%

2,000 words

Criteria linkages:
Criteria Weight (%) SLOs CILOs
Comprehensiveness of the identification of the current trends and issues in information security 30 a, c 1.1
Depth of critical engagement with the relevant and current information/knowledge management and recordkeeping case studies 25 a, b, e 1.1
Impact and professionalism of the discussion paper 25 e 6.1
Breadth of access and effective synthesis of relevant academic and professional literature 20 a, e 2.2
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Assessment task 3: Executive report and project plan


b, c, d and e

Type: Report
Groupwork: Individual
Weight: 40%

2,500 words

Criteria linkages:
Criteria Weight (%) SLOs CILOs
Depth of analysis of an organisation and its context from an information/knowledge perspective 25 c, d 1.1
Suitability and effectiveness of the description of information services, systems and culture most critical to the strategic context and performance of an organisation 20 b, c, d 1.1
Effectiveness of the application of method chosen for the analysis and proposed recommendations 20 d 2.2
Coherence of the proposed implementation plan of action 25 d, e 1.1
Professionalism and effectiveness of the report suitable for an executive audience 10 e 6.1
SLOs: subject learning objectives
CILOs: course intended learning outcomes

Minimum requirements

Attendance is essential in this subject. Classes are based on a collaborative approach that involves essential work-shopping and interchange of ideas with other students and the tutor. A roll will be taken at each class. Students who have more than two absences from class will be refused final assessment (see Rule 3.8).?

In this subject assessment tasks are cumulative so that each task builds understanding and/or skills, informed by formative feedback. Consequently, all assessments must be submitted in order for you to receive feedback. Students who do not submit all assessments will not pass the subject.

Recommended texts

There are no required references for this subject – students are expected to locate and consult a wide range of professional and academic resources.

References should be formatted in the Harvard (UTS) style. Details of which can be found at



Cameron, S.A. 2011, Enterprise content management [eBook], British Informatics Society Limited, Swinton, UK.

Cox, S. 2014, Managing information in organizations: a practical guide to implementing an information management strategy, Basingstoke, UK: Palgrave Macmillan

Drucker, P. 2009, Management challenges for the 21st Century, Oxford: Butterworths

Gilliland, A.J., McKemmish, S. & Lau, A.J. (eds) 2016, Research in the archival multiverse, Monash University Publishing, Clayton, VIC.

Kennedy, J. And Schauder, C. 1998, Records management: a guide to corporate record keeping, 2nd ed.,South Melbourne, Vic.

MacLennan, A. 2014, Information governance and assurance: reducing risk, promoting policy, Facet Publishing, London, UK

Shepherd E. and Yeo, G. 2002, Managing records: a handbook of principles and practice, London : Library Association

Rockley, A. and Cooper, C. (2012) Managing enterprise content: a unified content strategy, 2nd ed., Berkeley, CA: New Riders Publishing

Smallwood, R.F., 2014. Information governance: Concepts, strategies, and best practices [eBook]. John Wiley & Sons. Hoboken, New Jersey

Upward, F. et al. 2018, Recordkeeping Informatics for a Networked Age, Monash University Publishing, Clayton, VIC.


International Standards Organisation (2001) Information and documentation -- Records management -- Part 1: General (ISO 15489-1:2001)

International Standards Organisation (2001) Information and documentation -- Records management -- Part 2: Guidelines (ISO 15489-2:2001)

Standards Australia (2005) Knowledge Management- a guide (AS-5037-2005)

Other resources

Publications from AIIM (Association for Information and Image Management) -

Current industry updates and news - Image and Data Manager -