University of Technology, Sydney

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31258 Innovations for Global Relationship Management

6cp
Requisite(s): 31266 Introduction to Information Systems OR 31472 Introduction to Collaborative Systems OR 31060 Information Systems Principles OR 31414 Information Systems OR 31485 Systems Development OR 31269 Business Requirements Modelling OR 31475 Requirements Engineering
Anti-requisite(s): 31096 Managing Client/Vendor Relations AND 32990 IT Contracts and Outsourcing

Undergraduate

Description

The computing industry in Australia has passed through a number of stages and is entering a phase where its pivotal role is using computers to maintain relationships, knowledge management and innovation. This has lead to competitive advantage becoming the most important goal. This subject places local IT industries firmly within the local and global economic context. The topics covered include: an overview of the global IT industry, including its direction and structure; the value of IT in business; implications of e-commerce, customer relationship and knowledge management, user modelling, outsourcing, and off-shoring; and legal issues in the new economy for formalising those relationships. The subject also looks at ways of organising business information in organisations, with a focus on informal flows found in organisations. Relationships differ in the kind of work undertaken, process followed in team formation and management. This subject covers relationship building by having students using tools such as portals for maintaining customer loyalty and outsourcing collaborations.


Detailed subject description.

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