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15622 Enhancing Local Government Service Delivery

6cp; block, on campus
Requisite(s): 15604 Local Government Management Principles and Practice 1

Local government's role in providing services has become broader and more complex over the last decades as community expectations have increased and other levels of government have devolved various functions.

The NSW Integrated Planning and Reporting Framework and IPART (Independent Pricing and Regulatory Tribunal) recommendations for rate rise variations have highlighted the need for councils to rigorously examine their services to find productivity improvements and ensure 'value for money' for their ratepayers. More than ever, councils are looking for ways to ensure the mix and quality of services they provide are relevant to their communities, and are financially sustainable.

This subject has been designed to help meet these challenges through building understanding and skills in reviewing and transforming service delivery. After completing the program, participants are able to assist their organisations through improving service outcomes, reducing costs and generating additional income.

Typical availability

May session, City campus


Detailed subject description.

Fee information

  • 2013 contribution for commencing Commonwealth-supported students: $733 (Note: Students who commenced prior to 1 January 2010 should consult the Fees Calculator by Subject for relevant student contribution charges for Commonwealth-supported students. Not all students are eligible for Commonwealth-supported places.)
  • 2013 amount for undergraduate domestic fee-paying students: $2532 (Note: Fees for postgraduate domestic fee-paying students and international students are charged according to the course they are enrolled in. Students should refer to the annual fees schedule.)
  • Subject EFTSL: 0.125

Access conditions

Note: The requisite information presented in this subject description covers only academic requisites. Full details of all enforced rules, covering both academic and admission requisites, are available at access conditions and My Student Admin.